Patient Participation Group (PPG)
We continue to work with the surgery to improve the service. If you have any feedback , please email myppg@framptononsevern.com or call Ali on 01452 741988, or Jane on 01452 740964 – in full confidence.
Due to rising cases of covid-19, a number of staff at the surgery have recently been required to self-isolate.
If this situation reoccurs, the surgery will highlight via notices on-site, surgery website, local Facebook groups and via Reception – they will then ask you to please consider other providers of care (minor injury/illness units; pharmacies; opticians etc), if your health concern is not urgent. Please call NHS 111 for general queries.
While members of surgery staff are self-isolating, please only attend the surgery if absolutely necessary and come alone where possible. Please be aware that there may be delays.
GP Cover. The surgery is working hard to recruit additional GP staff, in order to increase availability to patients. This will take time as there is a high demand for GPs across the NHS services. This may mean increased wait times and may also mean that patients will be asked more questions, to allow the reception team to direct patients to the most appropriate appointment or point of care.
Relaxing of Covid Restrictions. Unless medically exempt, all patients are asked to continue to wear face masks.The surgery will continue to limit the number of patients in the building at any one time and also ask that patients maintain a social distance where possible. Please use the hand gel provided.
Appointments. The surgery is now offering ‘on the day’ calls for any concerns that require immediate advice or treatment. They have also increased the number of pre-bookable telephone appointments, as well as face-to-face. The reception team will need to clarify why a face-to-face appointment is required. Routine appointments are currently being offered within four weeks.
Reception / administration. The Surgery is working hard to improve the service it offers. They are currently under-staffed and recruiting for posts across the reception and administration teams.
Medication deliveries. The surgery is also in the process of recruiting a new delivery driver to undertake medication deliveries. Once complete they will be able to go back to deliveries on Tuesdays and Thursdays. In the interim, they will continue to deliver on a Wednesday.
Nursing Team. Practice Nurse Alison retired at the end of June. Alison had worked for Frampton Surgery for over 30 years. We are sure that the surgery and all patients wish Alison a very happy retirement.A new nurse will join the surgery in August and experienced practice nurses are currently providing cover. On average, nursing appointments are offered within one-two weeks.
Telephone Calls. A number of patients have raised concerns over the length of time it takes for telephone calls to be answered. The Surgery is experiencing extremely high demand at the present time and the reception team is dealing with calls as quickly as they can. You should not get cut off, but if you do, please report this to the PPG or the surgery (when you do get through!)
To try and support the surgery in reducing the telephone calls, we suggest the following:
● For prescription requests you can sign up to online services. There is a copy of the form on the surgery website, or alternatively you can go to the surgery to collect a form, please take your ID.
● If you have a smart phone or tablet you can download the NHS App. This app will allow you place repeat prescription request. You can also view basic information and Covid vaccination information.
● If you have a query that is not urgent you could e-mail the surgery on frampton.surgery@nhs.net The inbox is monitored daily and we aim to respond to queries within 2-5 working days as appropriate.
Repeat prescription requests continue to take up to three working days to process and be ready for collection. If it has been over three working days, please contact the surgery. You can request medication seven days before its due date, and are advised to do so where possible. Where a doctor advises that a medication is needed on the day, it will be passed to the dispensary team as an urgent request and will be ready for collection after 5pm on the same day.
The Patient Participation Group (PPG) is a group of patients working with Frampton’s GP surgery to help improve services. Please get in touch as above if you have any feedback on services and we will continue to represent you.